Mon Jun 7 '21 Announcement
over 3 years ago
– Mon, Jun 07, 2021 at 12:23:03 PM
Dear Indiegogo Community,
This campaign has been brought to our attention by some of our backers, who have alerted us that they never received their perk. Campaign owners are required by our Terms of Use to fulfill their perks or issue refunds to backers. At this point, funds for this campaign have already been disbursed to the campaign owner so Indiegogo is unable to refund the contributions made by the backers. We share in your disappointment and frustration here.
Due to evidence of unfulfillment and perk delays, Indiegogo has conducted an investigation into this campaign. In this case, we have contacted the campaign owner for more information regarding the status of their campaign without a satisfactory response. Therefore, we’ve revoked their shipping product stage badge. We understand that this campaign has experienced significant delays and we share in your disappointment.
Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, we encourage backers to reach out directly to the campaign owner for a solution. We've seen campaigns offer a variety of solutions, including a full or partial refund, alternative perks, or discounts on a similar product. Please see their contact information below:
NAME: Greg Appelhof
EMAIL ADDRESS(ES): [email protected], [email protected]
Please note that while we are committed to keeping our platform safe and trusted, Indiegogo is not able to mediate disputes between backers and campaign owners, including those regarding refunds or the fulfillment of perks.
Thank you for all of your patience and understanding.
The Trust Team at Indiegogo
Mon Apr 5 '21 Announcement
over 3 years ago
– Mon, Apr 05, 2021 at 11:49:01 AM
As we continue to fulfill the Indiegogo orders, we wanted to express our sincere appreciation for your continued patience and support. We also wanted to provide further clarification to address delays and answer your concerns, especially for those of you who have not seen our previous updates. As a solution to bring greater communication to all of our loyal fans, we will also start to directly email all contributors with direct monthly updates.
While AIR PIX campaign was a great success, we have experienced various challenges that have significantly slowed down our manufacturing and shipping process, including a slow ramp in our capital raising. As we stated in November, we started to ship to Retail/Distribution as a solution to manage the business in a sustainable way, while also continuing to ship to our Indiegogo backers. This is not a perfect solution and causes frustration for our backers but the alternative is not a direction our committed team is willing to take.
While we understand that it might be frustrating to wait, we can ensure you that the AIR PIX we are building will be the best experience and lots of fun.
We would like to thank you again for your support during this unprecedented time. Our team truly values it.
Once your AIR PIX ships, you will receive a confirmation e-mail with tracking information automatically.
Sincerely,
Team AirSelfie
Mon Dec 28 '20 Announcement
almost 4 years ago
– Mon, Dec 28, 2020 at 03:46:54 PM
First, we would like to wish you and your families a very happy holiday season and a Happy New Year!
We also excited to announce that we were able to ship out another 900 orders. If you haven’t received the tracking yet it will be automatically sent to you once your order ships. There is no further action required from your side.
Last but not least, we wanted to thank you for your support and understanding during this challenging year. Our teams have truly appreciated every kind comment you have shared with us. We love to see your excitement when you receive your orders and cannot wait to see all the great pictures and videos you create with you AIR PIX! Thank you!
Team AirSelfie
Thu Nov 19 '20 Announcement
about 4 years ago
– Thu, Nov 19, 2020 at 08:14:20 PM
As we continue to fulfill the Indiegogo orders, we wanted to express our sincere appreciation for your continued patience and support. We also wanted to provide further clarification to address delays and answer your concerns, especially for those of you who have not seen our previous updates.
While AIR PIX campaign was a great success, we have experienced various challenges that have slowed down our shipping process significantly. These challenges included
- COVID-19 and the issues of building and improving the product during the prolonged and unpredictable factory shutdowns, several months at a time
- Product build issues once manufacturing started and not being able to be physically present at the factories due to COVID-19 to speed-up the manufacturing process
- Shipping delays, cost increases and delays from Hong Kong due to COVID-19
- Needing to switch manufacturers multiple times in order to continue building the best product we could build, costing company additional time and expenses
All these issues placed an unexpected financial burden on the company and created an urgent need to add additional revenue. As a result, we have found ourselves having to balance Indiegogo shipments with retail sales, allowing us to continue to build and ship Indiegogo orders as soon as we can.
While we understand that it might be frustrating to wait, we can ensure you that the product we have built is the best product we have had to date and once you receive it, it will be the best experience and lots of fun. Once your AIR PIX ships, you will receive a confirmation e-mail with tracking information automatically.
We would like to thank you again for your support during this unprecedented time. Our team truly values it.
Sincerely,
Team AirSelfie
Tue Oct 6 '20 Announcement
about 4 years ago
– Tue, Oct 06, 2020 at 05:21:32 PM
Thank you for your continued support and patience as we continue to fulfill the remaining orders. As committed, we will continue to provide regular shipping updates.
We are pleased to announce that we continue to ramp up our shipping quantities on a regular basis. Once your order ships you will receive an e-mail confirmation with tracking information.
Please note that there are continual worldwide delays in shipping from Hong Kong, and it could take a several days for tracking to go live online. We appreciate your patience.
Once again, our team would like to thank you for your support and understanding. We cannot wait for you to get your AIR PIX and see the amazing content you create. Thank you!
Team AirSelfie